Holiday Inn Express Ludlow - Chicopee Area, an IHG Hotel

Reservations were made on short notice, desk agent was able to help. We stayed 6 nights. Room was clean and well lit. Staff were friendly and courteous. Special mention about the breakfast room staff. Food was good, room was well kept, attendants were good at anticipating questions about the food and other amenities. We will stay here again.

We are long time members of IHG and usually stay at Holiday Inn Express. This should not be HIE!! I do not recommend this location!!!! Upon arriving the smell of must and mold hits you hard in the face. The girl at the desk has to wear a mask due to the smell of it!! The halls and ele ator stink too. The room isn't as stinky but it's a disgraceful place to have anyone stay at! They either had a flood or have a huge problem! This is not good for anyone to breathe!!! We will never stay here again! The room is old and dated. They shouldn't have status for IHG!! I would question the validity of the recent good reviews.

Holiday Inn Express Ludlow is an older but okay motel. If our bathroom was better we would given this motel a much higher rating. Our shower was horrible. It has nothing in the tub for nonslip. The bathtub drain drains very slowly. My wife fell in the shower. We reported it to the local management. The employee at the front desk told us that her manager was on the phone and they will get back with us. So we filled out an incident report from Holiday Inn. It has currently been approximately 12 hours since we were told that we would receive a phone call from their local manager. We have NOT received any phone call as of the time that we are writing this review. We are IHG members. We will NOT stay at this location again. We do NOT recommend anyone else to stay at this location until they fix their problems.

Parking lot is tiny. If you have a truck do not come to this lot. I asked the gal in hotel if I could park near the back so I’m out of peoples way and she said no which is fine but there’s barely any other parking. When you’re a truck driver and short on time you sometimes have no other choices. Also I drank all of my water on this day and usually most holiday inns have a snack rooms, well this one only has vending machines and all they have in their vending machines is soda. I asked the same lady in the front desk if I could buy a water she said no they are only for gold and platinum guest. Which I’m a platinum guest and she said well you had the 500 points deposited. I said well take those out I’ll take the water. She said she couldn’t do that. I know this is something small but she was very rude and if she was in my shoes I’d give her a damn water. Good thing there’s still amazing people out there because some very kind ladies that were staying here for a wedding were nice enough to give me water! Thanks to them! But the service level at this hotel is lacking. It’s a water! Provide them for your guest or make sure your vending machines are stocked.